Frequently asked questions

exora is an app that brings all your medical records together into one place. Upload documents from any provider - pathology results, discharge summaries, prescriptions, imaging reports - and exora extracts and organizes your health data automatically.

exora is currently in private early access. You need an invite code to create an account. If you don't have one, you can request early access through our contact page.

Yes. exora is free to use during early access.

exora is available on iOS (iPhone and iPad) and web browsers. Android support is coming soon.

Any medical document - pathology results, discharge summaries, prescriptions, specialist letters, imaging reports, referrals, immunization records, allied health reports. If it's a medical document, exora can likely process it.

Most documents are processed within a few minutes. Complex or lengthy documents may take longer.

PDF (including multi-page), JPEG, PNG, TIFF (including multi-page), and HEIC. You can upload files from your device or take a photo of a paper document directly in the app.

No. Never. We will never sell, share, or monetize your health data. Your data is yours.

All data is stored in Sydney, Australia on Australian-hosted infrastructure. It never leaves Australian jurisdiction.

Only you. exora uses row-level security to ensure no one else can access your data unless you explicitly share it.

Yes. You can delete your account at any time. All data is permanently removed within 30 days.

exora uses a multi-pass AI pipeline with multiple verification stages designed to deliver highly reliable results. Every extracted health fact is assigned a data quality rating and linked back to the source document it came from, so you always know where information originated and how confident the extraction is. The more documents you upload from different providers, the stronger your health profile becomes as exora cross-references data across sources.

No. exora organizes and presents your health data. It does not provide medical advice, diagnosis, or treatment. Always consult a healthcare professional for medical decisions.

Every piece of extracted data is linked to the source document. If something looks wrong, you can click through to see exactly where the information came from and verify it yourself.

Yes. exora lets you create separate health profiles for your children, elderly parents, dependents, and even pets - all managed from one account. Each profile has its own complete health record, documents, and chat history.

Go to the Profiles tab and tap the "+" button. You will select the profile type (adult, child, or pet), enter their details, and confirm your relationship and authority to manage their health data.

You control access. You can share a profile with the person it belongs to (or anyone else) and set their access level. This means you can give a teenager read access to their own records while retaining full control, or share a dependent's records with another carer.

exora lets you share specific records with anyone using secure sharing links. You control exactly what they see and for how long.

Yes. exora gives you granular control over what you share. You can choose to share specific health data categories - for example, sharing your medications and conditions with a specialist while keeping mental health records private. You set the access level and can adjust or revoke permissions at any time.

Yes. You can revoke any share at any time from Settings. Once revoked, the recipient can no longer access your data.

You can grant read-only access (view records), read and write access (view and add records), or full access (view, add, and share with others). Each level can be set per profile and adjusted at any time.

The exora AI can answer questions about your health data in plain language, explain medical terminology, analyze photos of documents or health concerns, help you track appointments and reminders, create health notes, and help you navigate the app. Every answer is grounded in your actual records and cites the source.

Yes. exora learns your preferences and remembers context from past conversations to provide more personalised responses over time. You can view and manage what the AI remembers in Settings. If you want a conversation that is not remembered, use Private Mode - those sessions auto-delete after 72 hours.

The AI is focused on health and your exora experience. It can answer questions about your health data, help you navigate the app, and explain how features work. For questions outside health, it will politely redirect you.

You will notice coloured badges next to your health data. These tell you where the data came from, so you know how much to trust it.

Clinician Confirmed - A verified healthcare provider added or confirmed this data through their exora account, or it came from an authoritative source like a government health system.
High - The document contained your name, date of birth, and the name of a doctor or facility. This is typical of official letters, pathology reports, and discharge summaries.
Medium - Your identity was found in the document, but no doctor or facility name was identified.
Low - The document did not contain enough identifying information to confirm who it belongs to or where it came from.

If the same health fact appears in multiple documents, exora always uses the highest quality source.

The best thing you can do is upload official documents - the kind with a letterhead, your full name, and the name of the doctor or facility. PDFs downloaded from hospital portals and pathology providers tend to produce the best results. Photos of documents work too, as long as all the details are legible.

We are actively working with Services Australia to build a direct integration with My Health Record. Once available, you will be able to connect your account and have your Medicare, PBS, and other national health data flow into exora automatically. In the meantime, you can download your records from My Health Record manually and upload them to exora.

Yes. We are partnering with private health data providers, pathology networks, hospital systems, and health platforms across Australia to build direct integrations. The goal is for your health data to flow into exora automatically from the places that hold it - no scanning, no uploading, no chasing paperwork. We are also building connections to Apple Health and Google Fit for fitness and biometric data.

The exora app and website will be available in multiple languages in the coming months. The AI chat assistant can already converse in dozens of languages - ask questions in your preferred language and the AI will respond naturally, referencing your health records regardless of what language your documents are in.

exora is not limited to Australian healthcare. You can upload medical documents from any country, in any language. The AI pipeline handles international medical terminology, document formats, and clinical coding standards.

Patients share their profiles or specific parts of their health data with you directly through exora. They choose what to share and at what access level - read-only, read and write, or full access. This gives you a consolidated view of the health data they have chosen to make available, drawn from across all their providers. Provider identity verification through AHPRA is in development.

exora assigns standardized medical codes to extracted health data using SNOMED CT for conditions and procedures, LOINC for laboratory results, and RxNorm for medications. This ensures clinical precision and lays the groundwork for future interoperability with clinical systems.