Verified Healthcare Providers on exora

What is a verified provider?

A verified provider on exora is a healthcare professional whose identity and AHPRA registration have been confirmed. Verification establishes a trust chain between the provider, their patients, and the platform.

Verification is not automatic. It requires you to claim your registration from the national register, then have your identity confirmed through a review process.

What verification grants you

Once verified, provider features activate on your account:

• Access patient records - View health data that patients have shared with you, including documents, medications, conditions, lab results, and more.
• Contribute clinical notes - Write notes on your patients’ health records. Notes from verified providers carry a clinician-confirmed quality tier, distinguishing them from patient-authored notes.
• Provider directory listing - Appear in the exora provider directory so patients can find and connect with you.
• Work mode - Switch between Home mode (your personal health) and Work mode (your patients’ health) with a single tap.

How to claim your AHPRA registration

Claiming links your exora account to your entry in the AHPRA national register. You can start the process in two ways:

1. During sign-up - After identity verification, you will be asked if you are a registered healthcare provider. Select your profession and you will be taken to the claim screen.
2. From account settings - Go to Settings, then Account, then Provider Claim. This option is only available after you have verified your identity.

On the claim screen, search by name, state, or AHPRA registration number. Results are drawn from the AHPRA public register. Tap a result to lodge your claim.

Each exora account can only be linked to one AHPRA registration.

How verification works

After claiming, your registration needs to be verified. This confirms that you are the person behind the AHPRA registration.

During early access

The exora team reviews and verifies your claim directly. Tap “Request Review” on the verification screen and you will receive a notification when the review is complete. This typically happens within a few hours.

After early access

Verification shifts to a peer model. A healthcare provider colleague who is already verified on exora confirms your registration. You can share a link with a colleague or find one already on the platform.

Both options remain available. The team review path stays as a fallback.

Work mode and Home mode

Verified providers have two operating modes:

• Home mode - Your personal health data. Upload your own documents, view your health history, manage your profiles. This is the same experience every exora user has.
• Work mode - Your patients’ health data. See patients who have shared records with you, view their health data, and contribute clinical notes. Only accessible to verified providers.

Switch between modes from the global header. The mode indicator is always visible so you know which context you are in.

Privacy and data access

exora is a patient-owned platform. Providers can only access health data that a patient has explicitly shared with them. There is no default or implied access.

• Patient controls sharing - The patient decides what to share, with whom, and for how long. They can revoke access at any time.
• Scoped access - Sharing can be limited to specific health categories (e.g. only medications, only lab results) rather than full records.
• Audit trail - All data access is logged. Patients can see who accessed their data and when.
• No data leaving the platform - Providers view data within exora. There is no bulk export or download of patient records.

Trust chain and accountability

The verification system creates a chain of trust:

1. Identity verification - The provider proves who they are (via bank-grade identity verification or document check).
2. Registration verification - The provider’s AHPRA registration is confirmed, linking their real identity to their professional registration.
3. Peer or team confirmation - A second party (colleague or exora team) confirms the claim.

This multi-step process prevents impersonation and ensures that only legitimate healthcare professionals access patient data through the platform.

If a provider’s AHPRA registration status changes (e.g. suspended or cancelled), their verified status on exora will be reviewed.

Identity verification requirement

You must verify your identity before you can claim a provider registration. This is a permanent requirement, not just for early access.

For Australian users, identity verification is available through ConnectID (bank-grade verification via your existing banking app). International identity verification methods are in development.

Identity verification is separate from provider verification. It confirms who you are. Provider verification confirms what you do professionally.

Questions?

If you have questions about provider verification or need help with the process, contact us at support@exora.au.